Similarly, as consumer buying habits have steadily moved online, so have their primary support channels.īecause of these and other trends, shopping for help desk software can be a daunting task. The trend toward hybrid work means in-person visits from IT are a thing of the past for many workers. What's more, today's companies demand more of their help desk systems than they once did. ![]() ![]() In either case, the best way to handle such issues is through a help desk, and a well-run help desk calls for help desk software. Employees need service from the IT department. Customers need support for the products and services they buy. It also supports FIPS 140-2 compatible cryptography in IT environments that require high security standards.Inevitably, every business will be asked to solve problems. Web Help Desk enhances security by enabling FIPS-mode SSL connections for data in transfer. SolarWinds Web Help Desk offers native mobile app for Apple® iPhone® & iPad® to support push notifications for new and updated tickets. Web Help Desk software empowers you to discover and import help desk client account information from your existing Microsoft® Active Directory® (AD) and LDAP directories. Leverage Existing Active Directory & LDAP Infrastructure Set up ‘SLA breach approaching’ notifications and date-specific SLA reminder alerts for effective SLA management. Web Help Desk ensures that you maintain all levels of service agreement. Prevent your SLAs from falling through the cracks. Web Help Desk software provides numerous help desk reports to monitor technician performance and ticket status, as well as track customer support needs by location, real-time billing data, and incidence frequency. With the help of flexible and customisable Parent-Child relationships for tickets, Web Help Desk simplifies management of recurring tasks such as employee onboarding or termination, and IT projects such as new infrastructure setup or migration. IT Project Management & Business Process Automation Web Help Desk simplifies incident and problem management by allowing you to link multiple incidents to a problem for efficient ticket management and resolution. You can customise change approval workflows varying from single approval to multiple approval levels. SolarWinds Web Help Desk® software delivers a simple and automated process for managing and controlling change requests. ![]() IT Change Management & Change Approval Workflows Web Help Desk includes a built-in extensive, searchable, and easy-to-use knowledge base for technician knowledge management and for promoting self-resolution options to end-users and help reduce the number of in-bound service requests. Web Help Desk is an IT asset management product that enables you to automatically discover your software and hardware assets, and manage asset assignments, history, and associated service requests, all from a single user-friendly Web console. Web Help Desk is an easy-to-use ticketing management software that automates help desk ticketing tasks to simplify ticket creation, routing, escalation, and management.Īutomated IT Asset Discovery & IT Asset Management Whether you are running IT support in a small or large organisation, or if you are an MSP offering managed support services to customers, Web Help Desk is flexible and scalable to meet all your requirements.Ĭentralise, Streamline & Automate Ticketing Management Web Help Desk offers an intuitive Web interface to centrally manage service tickets, and simplify & automate help desk tasks for IT technicians. Simple & Affordable IT Help Desk Software for All IT Teams
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